FAQs

Frequently asked questions

When can I expect my delivery?


Orders processed will take 3-5 business days to arrive.




How much is delivery?


At Raymond Rose we offer free delivery on all orders shipped to the UK.




Can I return my product?


We would hate to think you are unhappy with your candle. If you would like to return your product let us know why and email us at info@raymondrosecandles.com and we'd be happy to get the process started for you.




Do you offer gift cards?


Unfortunately this is not something we offer at present.




How do I refill my Raymond Rose candle?


Once your candle is finished simply place the container in the freezer for 1-4 hours until the wax has shrunk (wax shrinks when cold). Remove from the freezer and with a light pull the wax should come clean from the glass. You will then be left with an empty container to place your new candle refill in.




How do I care for my Raymond Rose candle?


Our candles need love! There are simples steps to follow to ensure you candle achieves it perfect burn and last for longe r. Follow our care guide




Have any more questions that have not been answered?


Please get in touch with us at info@raymondrosecandles.com we are happy to help. You can also drop us a message on our instagram @raymondrosecandles - we love to hear from you!